Refund Policy

Refund Policy

Last updated: April 2026

At Vora, your satisfaction is our priority. If you are not completely happy with your purchase, please review our refund policy below.

1. Eligibility for Refund

You may request a refund within 14 days of receiving your order, provided that:

  • The item is unused and in its original condition
  • The item is in its original packaging
  • You have proof of purchase (order confirmation or receipt)

The following items are not eligible for a refund:

  • Items that have been used, damaged, or altered after delivery
  • Items returned after the 14-day window
  • Perishable or hygiene-sensitive products (if applicable)

2. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.

3. How to Request a Refund

To initiate a refund, please contact us through one of the following channels:

Please include your order number, the reason for the refund, and any supporting photos if applicable.

4. Return Shipping

If a return is required, the customer is responsible for return shipping costs unless the item was damaged or incorrect. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.

5. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

6. Non-Refundable Shipping Costs

Original shipping costs are non-refundable unless the return is due to our error (damaged or incorrect item).

7. Georgian Consumer Law

This refund policy is in accordance with the consumer protection regulations of Georgia. Consumers retain all statutory rights provided under applicable Georgian law.